Editorials

Customer satisfaction is job one for successful companies

Customer satisfaction is job one for successful companies

April 27, 2017 at 5:00 am

It may take United Airlines years to overcome the public relations nightmare of a doctor being dragged off an overbooked flight by Chicago police. That one incident not only sparked costly litigati...

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The questions we do not have answers for

April 27, 2017 at 5:00 am | The Royal Register My son Grover who lives in Spokane had to deal with the suicide of a family friend two weeks ago. My friend Dolly Siegfried of Desert Aire dealt with a suicide in her family last week. My son is ...

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Local man heads up Mattawa housing project

April 21, 2017 at 5:00 am | The Royal Register I met with a man at Tiddaly Diddaly’s last Wednesday who has launched an ambitious housing project for the Mattawa community. I was waiting for a suited fellow. What I got was this friendly, unassum...

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There’s no place like home in the Columbia Basin

April 21, 2017 at 5:00 am | The Royal Register It’s been said home is where the heart is. And there is a real truth to that. I’ve lived in several places throughout the Pacific Northwest in my 60 years on this earth — in big cities and small town...

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